Frequently Asked Questions
Products
Q: What products does SMPLFI offer? A: Our first product is a shampoo and conditioner bar travel kit designed to eliminate the hassle of liquid travel restrictions. We plan to expand our product line to include more innovative, liquid-free travel essentials in the future.
Q: How do your shampoo and conditioner bars work? A: Our shampoo and conditioner bars are formulated to provide the same benefits as liquid products without the need for plastic bottles. Simply wet your hair, rub the bar between your hands to create a lather, and apply it to your hair as you would with traditional shampoo or conditioner.
Q: What ingredients are used in your shampoo and conditioner bars? A: Our bars are made with natural, eco-friendly ingredients that are gentle on your hair and the environment. They are free from sulfates, parabens, and synthetic fragrances. We use essential oils and plant-based ingredients to provide a luxurious, effective cleaning experience.
Q: Are your products travel-friendly? A: Absolutely! Our shampoo and conditioner bars are solid, making them perfect for carry-on travel. They comply with TSA regulations and help you avoid the hassle of liquid restrictions.
Q: How long do the shampoo and conditioner bars last? A: One bar can last up to 50 washes, depending on the length and thickness of your hair. This makes them not only convenient but also cost-effective and environmentally friendly.
Ordering and Shipping
Q: How can I purchase SMPLFI products? A: You can purchase our products directly from our website. We offer secure online payment options and ship worldwide.
Q: Do you offer international shipping? A: Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please refer to our shipping policy for more details.
Q: How long does shipping take? A: Shipping times depend on your location. Domestic orders typically arrive within 5-7 business days, while international orders may take 10-15 business days. Please note that these times are estimates and can vary.
Q: Can I track my order? A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website.
Returns and Exchanges
Q: What is your return policy? A: We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return or exchange.
Q: How do I initiate a return or exchange? A: To initiate a return or exchange, please contact our customer service team at info@smplfi.ca with your order number and the reason for your return. We will provide you with instructions on how to proceed. Please note that items sent back to us without first requesting a return will not be accepted.
Q: Do you offer refunds? A: Yes, we offer refunds for products returned within 30 days of purchase, provided they are unused and unopened. Once we receive and inspect the returned item, we will process your refund to the original payment method. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Sustainability
Q: How is SMPLFI committed to sustainability? A: Sustainability is at the core of everything we do. Our products are designed to reduce plastic waste and minimize environmental impact. We use eco-friendly ingredients, and our packaging is recyclable or compostable.
Q: What makes your products eco-friendly? A: Our shampoo and conditioner bars are solid, eliminating the need for plastic bottles. They are made with natural, biodegradable ingredients and packaged in recyclable materials. We also prioritize sustainable sourcing and ethical production practices.
Q: How can I dispose of SMPLFI products responsibly? A: Our shampoo and conditioner bars are biodegradable, so they can be disposed of like any organic material. The packaging is recyclable, so please recycle it according to your local guidelines.